Piramal Pharma Limited (hereinafter referred to as ‘the Company’) respects your privacy, and is committed to protect your personal information and assures that the information made available to the Company will be safely maintained.
The Company will use its best efforts to prevent inadvertent disclosure of your personal information to unauthorized personnel or to any other third-party vendor. The Company will not publish any personal information provided by you.
This Privacy Policy sets out the way in which the Company collects, uses, shares, discloses, transfers, and disposes your personal information when you use the Company’s website or other digital platforms.
You are advised to read the Privacy Policy before navigating the Company’s website and other digital platforms.
Please note that the Company’s website and other digital platforms may contain links to third-party vendor websites and other digital platforms which are provided for your convenience.
While the Company shall be responsible for the privacy practices and security of the information that you share with the Company, the Company urges and recommends that you refer to the privacy policy of the websites/ other digital platforms that you visit.
Personal information includes any information relating to an identified or identifiable natural person. An identifiable natural person is one who can be identified, directly or indirectly using identifier such as, but not limited to, name, contact details, identification number or location data.
Personal information may also include Sensitive Personal Data or Information (also referred to as ‘special categories of personal data’) which consists of information relating to, racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, and the processing of genetic data, biometric data, medical records and history, etc.
Your personal information will be collected on a need-to-know basis to provide products or services as requested by you. The Company will obtain your explicit written consent (through letter or fax or email) where necessary prior to processing your personal information for any purpose other than what is mentioned below.
The Company may supplement the personal information that you provide with other information obtained from the Company’s dealings with you or which the Company receives from other organizations, such as, the Company’s third- party vendors.
Please note, if you do not choose to provide the Company with the requested personal information or later withdraw consent provided earlier, the Company will be unable to offer you products or services.
The Company will use your personal information for the following lawful business purposes:
When the Company provides you with products or services or where you register with the Company your interest in the Company’s products or services, the Company may collect and store your personal information, for example, when you sign up for an online account, register to receive marketing communications from the Company/ Group Companies (and/ or from our third-party vendors), fill in one of our forms, participate in any consumer/ market surveys or such like (whether online or offline) or otherwise provide the Company with your personal information for purposes listed above.
When you interact with the Company’s digital platforms, the Company may also automatically collect the following information about your visit. This is primarily to understand how you use the Company’s digital platforms and to create more relevant communications:
The Company may also infer your location from the IP address you have used to access the Company’s digital platforms and the Company may analyze which marketing activity led to your taking specific action on the Company’s digital platforms (e.g., downloading the app).
The Company shall enable you with an option not to provide the information sought to be collected, provide, or deny consent for use of personal information and to revoke consent already granted at the time of collecting personal information.
The Company shall share the purpose of collection of personal information every time the Company seeks your consent.
Please notify the Company of any changes to your personal information.
The Company understands the importance of taking extra precautions to protect the privacy and safety of children using the Company’s products and services.
If you are under the age of 16 and wish to register on the Company’s digital platforms, consent of your parent or legal guardian would be required. You must make sure that your parent or legal guardian knows and agrees each time before you:
Once the Company receives appropriate authorization or consent from your parents or legal guardian, the Company may collect your date of birth and retain that with your name and other details you may provide. This is so the Company can ensure it treats you in an age-appropriate way in line with this Privacy Policy.
For so long as you are under the age of 16, the Company shall not send you any marketing communications, allow you to access any of the Company’s digital platform message boards, or share your details with the Company’s partners, until we receive the consent from the parents or guardians of the underage users. However, if you have signed up to receive a product or service, the Company may contact you about this.
The Company may share your personal information with associated third-party vendors except where such disclosure has been agreed to in the contract between you and the Company or the sharing is required as per statutory or regulatory requirement. Such third-party vendors may process personal information on the Company’s behalf as necessary, in connection with providing the Company’s products and services, fulfilling contractual arrangements and legal or regulatory requirements.
The Company requires that the third-party vendors protect your personal information, only process it for the purposes it was shared for and not disclose it further.
The Company may share your personal information with law enforcement or government authorities where they have followed due legal process to request the Company to disclose the information.
The Company may transfer your personal information to servers located outside the country in which you live or to affiliates or other trusted third parties based in other countries so that they may process personal information on the Company’s behalf. Such transfer shall take place only if it is necessary for the performance of the lawful contract between you and the Company, or where you have consented to the transfer of your personal information. By using the Company’s website or otherwise providing the Company with personal information, you agree to us doing so in accordance with the terms of this Privacy Policy and applicable data protection laws and regulations. The Company will ensure to a reasonable extent that anyone processing your personal information outside your country of origin is required to implement measures that warrant the same level of information protection that is adhered to by the Company itself and is only entitled to process it in accordance with the Company’s instructions.
Many countries do not afford the same legal protection to personal information as you might enjoy in your country of origin. While your personal information is in another country, it may be accessed by the courts, law enforcement and national security authorities in that country in accordance with its laws.
The Company shall retain your personal information for the period necessary to fulfill the lawful business purposes outlined in this Privacy Policy unless a longer retention period is required or is permitted by law/ regulatory body. The Company shall dispose personal information using secure destruction mechanism only.
In common with many other website operators, the Company uses standard technology called ‘cookies’ on its website. Cookies are small pieces of information that are stored by your browser on your computer’s hard drive, and they are used to record how you navigate the Company’s website on each visit.
The Company automatically collects and temporarily stores the following information about your visit:
The Company uses this information for statistical purposes and to help make the Company’s site more useful to visitors. Unless it is specifically stated otherwise, no additional information will be collected about you.
The Company takes reasonable precautions to keep your personal information secure and requires any third-party vendors that handle or process your personal information for the Company to do the same. Access to your personal information is limited to the purpose and is restricted to prevent any unauthorized use, modification, or misuse of such personal information.
The Company shall manage security breaches that impact personal information as per the Company’s incident management processes.
The Company shall provide you with reasonable access to view and review your personal information and request correction and deletion where appropriate. In order to protect your privacy, the Company shall take reasonable steps to verify your identity before granting access to your personal information.
You have the right to inform the Company if you:
The Company reserves the right to amend the Privacy Policy from time to time and post the updated version on the Company’s website. The effective date of the revised policy will be set forth herein. The Company encourages you to visit the Company’s website and stay informed about how the Company uses your personal information.
To exercise your privacy rights or in case you have any questions about this Privacy Policy or the Company’s data privacy practices or to report any grievances or report breach of the terms set forth in this Policy , then please reach out to the DPO at DPO.pharma@piramal.com.
Grievance redressal shall be carried out within one month from the date of receipt of grievance.
The Company shall put in reasonable efforts to effectively and efficiently provide redressal for any grievances raised and any breaches reported under this Policy.
Registered address of Piramal Pharma Limited:
Piramal Ananta,
Agastya Corporate Park,
Opposite Fire Brigade,
Kamani Junction, LBS Marg,
Kurla (West), Mumbai 400070.
Maharashtra, India.
